[ Download mp3 - 27 MB ]
00:00 - Teaser: Cat Commentary
02:03 - "lucrative"
02:53 - DeeAnn's less-than-stellar Microsoft customer service experience
10:28 - jingoism, comics, and what?
11:30 - why Snout GC offers phone support with live humans
14:46 - different help systems, different Game experiences
21:31 - yet another Hogwarts Game anecdote
25:00 - what have we learned, Charlie Brown?
29:03 - The End
Got a comment or question? E-mail podcast@snout.org or post at snout.org/podcast!
Music: instrumentals from "Code Monkey" and "Baby Got Back" by Jonathan Coulton
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